FAQ

Products & Ingredients

• What is the percentage of Iron oxide in the Sheer Hydration Versatile Tint and the Moisture Matte Broad Spectrum SPF 40?
• Can I mix my AlumierMD sunscreen with makeup or other skincare products before applying it to my face?
• Are your products non-comedogenic?
• What can I expect your products to smell like?
• Why does my EverActive C&E + Peptide serum leave behind a white residue?
• Do the ingredients in AlumierMD products ever change?

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Online Ordering

• I have a new AlumierMD skincare professional, can my account be registered with my new professional?
• How can I buy AlumierMD products?
• How do I activate my online account?
• I'm receiving an error message 'The change you wanted was rejected' when I click my activation email link. What should I do?
• My skincare professional gave me a Unique Code to register my online account instead. What do I do?
• Trying to activate my online AlumierMD account with a Unique Code but receive a message that says 'Email has already been taken'

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Shipping & Returns

• How much is shipping?
• Do you ship outside of UK and Ireland?
• How long will it take for me to receive my order?
• Where is my order?
• What is your return policy?

Professional Treatments

• Can I combine professional treatments and home care products?
• Will AlumierMD chemical peels cause unsightly redness and peeling?
• What can I expect right after a chemical peel?